How can I place an order?
Orders can be placed directly through our website or by contacting our sales team.
Do you offer bulk discounts?
The prices displayed on our website are our standard retail prices.For bulk orders, please contact us to discuss custom pricing and discounts.
Do you offer military discounts?
Yes! Dylux offers a 5% discount for military personnel.
Contact us to verify eligibility and receive your exclusive discount.
What payment methods do you accept?
We accept credit cards, PayPal, and for bulk/B2B orders, wire transfer. Contact sales for special arrangements.
What is the lead time for my order?
Orders typically take 3–10 business days to process, depending on the product and quantity.
For exact delivery times, check the product page or contact us for an estimated lead time.
Do you ship internationally?
We ship within the Continental U.S.
For other countries, Dylux may be able to ship internationally depending on your location.
Please email your address to support@dylux.com
so we can check rates and service availability.
Do you offer expedited shipping?
Yes, expedited shipping is available within the Continental U.S.
Please contact us to confirm availability and rates.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email to monitor delivery status.
Can I change my shipping address after placing an order?
Orders can be updated before they ship. Please contact our support team immediately to make changes.
Can I change or cancel my order?
Orders can be modified or canceled before shipping. Please contact our sales team as soon as possible.
How do I install the product?
Installation requirements vary by product. Please refer to the product manual or contact our support team for guidance.
What should I do if a product is damaged or missing?
Contact our support team immediately via email or phone. We’ll assist you with replacement or resolution. Include your order number and product details for faster service.
How can I get technical support?
Our team is ready to assist you via email at support@dylux.com
or phone at 1-877-553-9589.
For faster service, please include your order number and product model in your message.
How do I maintain or care for the product?
Maintenance depends on the product type. Refer to the manual or reach out to us for best practices.
How can I request a replacement part?
Contact support with your product model and order number. We’ll provide the correct replacement part and instructions.
Can Dylux customize products for my business?
Yes, we offer OEM/ODM services including design, specifications, branding, and packaging.Contact support@dylux.com to discuss your project.
What is the minimum order quantity (MOQ)?
MOQs vary by product and customization.Share your project details for a specific requirement.
What shipping options are available?
We offer Air Freight for speed and Sea Freight for cost savings.Our team can help choose the best option for your timeline and budget.
What is the delivery lead time?
Typically 2–3 months after final design approval, depending on order size and complexity.Contact us for an estimate.
Are your products certified?
Most products come with relevant certifications.Check the product page or contact support@dylux.com for verification.
What is the product warranty period?
Warranty varies by product.See the product page or contact customer service for details.
Can I get a sample first?
Yes, pre-production samples are available (fees apply, usually credited to bulk orders).Contact us to request a sample.
Do you offer OEM/Private Label services?
Yes, including custom logos, packaging, and modifications.
How can I become a Dylux dealer or distributor?
Submit your company information through the “Become a Dealer” page.
Our team will review your application and contact you.
Are there requirements to become a partner?
Requirements may include existing sales channels, market coverage, and a commitment to Dylux brand values.
Contact our team to discuss your eligibility.
Is there support for bulk orders or projects?
Yes, our team assists with pricing, logistics, and technical guidance for large orders or projects.
